Privacy Policy

1. Introduction

Brasswind ("we", "us", "our") operates from 96 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy sets out how we collect, use, and protect personal information when you contact us, use our website, or bring a timepiece to our workshop for service. We take our responsibilities around personal data seriously and handle it with the same care we bring to the watches in our workshop.

If you have questions about this policy or how we handle your information, please contact us at [email protected].

2. Information We Collect

Personal Data

When you contact us through our website form or by other means, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Details about the timepiece you wish to have serviced
• Any other information you choose to share in your message

Workshop Records

When you bring a watch to the workshop, we create an intake record that includes a description of the piece, its condition on arrival, photographs, and the agreed service scope. This record is linked to your contact details for the duration of the service.

Website Usage

We may collect technical information about how you interact with our website through cookies and analytics tools. Please see our Cookie Policy for details.

3. How We Use Your Information

• To respond to your enquiry and communicate about the service you have requested
• To create and maintain your intake record for the duration of the service
• To send you the completed service record and other documentation related to your watch
• To follow up after service completion where relevant to the work done
• To improve our website and understand how visitors use it (aggregated, not individual)

We do not use your personal data for marketing communications without your explicit consent. We do not sell or trade your personal information to third parties.

4. Legal Basis for Processing

We process your personal data based on:

• Your consent, given when you submit a contact form or enquiry
• The performance of a service contract, when you arrange a watch service with us
• Our legitimate interests in maintaining service records and communicating about ongoing work

Our processing activities are conducted in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection principles.

5. Data Retention

We retain personal contact information (name, email, phone) for a period of three years from the date of last contact. Workshop service records, including intake documentation and service histories, are retained for seven years from the date of service to support future maintenance and continuity of care for your timepiece. After these periods, data is securely deleted.

You may request earlier deletion of your data at any time (subject to legitimate service record requirements).

6. Data Protection Measures

• Your personal data is stored on secure servers with access restricted to authorised personnel only
• Physical intake records and photographs are held securely on workshop premises
• We review our data practices periodically and update them where necessary
• In the unlikely event of a data breach, we will notify affected individuals and the relevant authorities in accordance with Thai PDPA requirements

7. Cookies

Our website uses cookies to understand how visitors interact with our pages. Essential cookies are necessary for the site to function. Analytics cookies help us understand usage patterns. You can manage your cookie preferences through our Cookie Policy page.

8. Your Rights

Under Thailand's PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Services

Our website may use third-party services including analytics providers. These services may collect information about your visit in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party websites linked from our site.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have received information from a minor, please contact us so we can address it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact for Data Enquiries

For any questions or requests relating to your personal data:

• Email: [email protected]
• Address: 96 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand